Kayako’s Fusion is a flagship helpdesk solution, the union of both Kayako Resolve and Kayako Engage. Comprehensive and powerful, it enables your organization to deliver customer support across many channels without losing track. Ticket management, live chat, website visitor monitoring and much more. Key features of the product include:

• Engage visitors with live chat, click-to-call and real-time support
• Manage tickets and email, keep on top of customer requests
• Email rules, workflows and automations let you get more done
• Steller self-help tools that your customers enjoy using
• SLA's, Work Schedules and Escalations
• Detailed Reports and Analytics
• Microsoft® Outlook® Integration
• Solicit feedback and ratings, measure and improve
• Be there and be hands on with Kayako OnSite - once-click remote desktop support

Looking for a reliable host for your growing Kayako Fusion database? Gaglani's experienced support team can help you create a custom Kayako SupportSuite solution suited to your needs. We can impport version 3 databases for you, no matter what size!  Our Kayako hosting packages start at $39.99/month. For more information about Gaglani Kayako hosting or to request a quote, please contact us at 1-908-837-9059 or by e-mail.

Gaglani's support team has done extensive Kayako modifications, we can work with you on any functionality your organization would like to add to Kayako Fustion/Supportsuite!